Our Services
Product advice
Not sure which of our products would be best for your application? Feel free to contact us. We will be happy to help you and show you the possibilities. On request, we will come to you and look at the task together with you on site.
Process optimization
You need support in optimizing your resistance welding process. You want to monitor your process, but do not know how or are looking for a suitable monitoring system. Ask our experts. We look at the problem together with you on site, analyze the process and make a suggestion how you can optimize your process.
Repair/ rental service
HIE products are robust and durable. Nevertheless, it can happen that a repair or maintenance is necessary. In such a case, contact our repair center. Our service staff make an initial assessment of the situation and agree on how to proceed. For the duration of the repair, we offer you a rental service on request on a rental basis. This way you can avoid expensive downtimes. You always have transparency about the costs.
Digital Services
Digitalization is advancing. This also applies to our products. The welding controls of the Akzent 2000 and Akzent 3000 series have a web interface. With our digital services, we offer you the option of supporting you in the event of service via telephone, video conference or remote control (e.g. team viewer). Adjustments of welding parameters due to production changes, restoration of inadvertently changed program and configuration settings or problem analyzes based on the process data documentation (SPV) can be carried out in this way without one of our service employees having to be on site. Use the possibilities of digitalization. Ask our service center.
+49-4181 / 9335-0